Mission / Vision / Values / Activities


To improve the quality, value, and equity of healthcare, health, and wellbeing for people with complex, chronic, and costly (“3C”) health conditions.


  • Improving: we strive to innovate, improve, and implement creativeapproaches to maximize population health and wellness. 
  • Coproducing: we actively partner with people with 3C conditions, families, professionals, and learners to lead, design, conduct, evaluate, and disseminate our work.
  • Investigating: we seek to conduct thoughtful, ethical, equitable, real world research which integrates modern improvement, implementation, and rigorous health services research approaches
  • Educating: we are dedicated to open, respectful, and diverse academic discourse, an “all teach, all learn” environment, and developing the next generation of teachers, researchers, improvers, and leaders.
  • Serving: we believe in active participation, advocacy, collaboration, and volunteering to better health and wellbeing in our local communities and beyond.


  • Adaptive
  • Community-oriented
  • Foster creativity
  • Dedication
  • Diversity
  • Fun (joy in work)
  • Promote growth
  • Humility
  • Inclusive
  • Open-minded
  • Respectful
  • Create safety in work

Types of activities we engage in

  • Innovation
  • Improvement
  • Implementation
  • Research
  • Education
  • Service